Returns &cancellations.
Every piece is made to order once you confirm a purchase. That changes how returns work here compared to a shop selling stock off a shelf — so here's exactly where you stand at each point.
Tell us. Email customercare@aheeradecor.com and we'll walk you through what's possible from there.
You have 2 hours from the moment you place an order to cancel it, no questions asked. Email customercare@aheeradecor.com.
Production starts, and because each piece is built specifically for your order, we can no longer cancel or accept a return for a change of mind. The exception: if what arrives is damaged or isn't what you ordered — that's on us to fix, not you to absorb. Contact us right away and we'll sort a refund or a replacement.
Not as a standard exchange. If you want to move to a different piece, email customercare@aheeradecor.com — we can look at reworking what you've already ordered, though this may carry an additional cost depending on the piece and stage of production.
Message us within 24 hours of delivery with clear photos of the damage. Depending on the piece, we'll either remake it or issue a refund or store credit.
Same window — 24 hours, with photos of what actually showed up. We'll get the correct piece to you or refund you, and we'll tell you exactly how to send the wrong item back.
Our pieces are made by hand from real materials, and that means they need to be looked after properly. If damage happens from misuse or poor handling once the item is in your care, it falls outside what we can refund or replace — so it's worth following the care guidance that comes with your piece.